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Responsible Gaming
at Scarabph — For Every Pinoy Player

Gaming at Scarabph is meant to be fun — a form of entertainment, not a way to fix financial stress or emotional problems. This page gives you the tools, knowledge, and support to make sure it stays that way.

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Our Commitment

Why Responsible Gaming Matters to Scarabph

At Scarabph, responsible gaming isn't just a page on a website — it's a core part of how we operate. We know that the overwhelming majority of Filipino players who use the platform do so for exactly the right reasons: they enjoy the games, they love betting on the NBA or PVL, and they treat it as entertainment with money they can comfortably set aside for that purpose.

But we're also realistic. A small percentage of players — in the Philippines and worldwide — can develop patterns of behaviour around gambling that stop being fun and start causing harm. When that happens, we want to be part of the solution, not the problem. That's why Scarabph has invested in tools, systems, and training to identify and support players who may be struggling.

This page covers what responsible gaming actually means in practice: the tools Scarabph provides, the warning signs to watch for, and where to get help if you or someone you know needs it. Whether you're a new player or a long-time kabayan on the platform, this information is here for you.

Remember: Gambling is for entertainment only. Never gamble with money you cannot afford to lose, and never chase losses. If the fun stops, stop.

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Scarabph is built to be a responsible gaming platform — safe, fair, and respectful of every player's wellbeing.

Player Tools

Responsible Gaming Tools Available on Scarabph

These tools are built into every Scarabph account — no separate application required. You can activate or adjust them any time from your account settings or by contacting support.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your Scarabph account. Once the limit is reached, no further deposits can be made until the period resets. Limit reductions take effect immediately; increases are subject to a 48-hour cooling-off period.

Loss Limits

Define the maximum amount you're comfortable losing over a set period. Once your net loss reaches the limit, further wagering is temporarily suspended. This is one of the most effective tools for keeping your gaming activity within a budget you've decided in advance.

Session Time Reminders

Receive a notification after a set amount of time spent on the platform in a single session. You can choose intervals of 30 minutes, 1 hour, 2 hours, or a custom value. The reminder appears as an in-platform alert so you stay aware of how long you've been playing.

Cool-Off Period

Take a short break from the platform without permanently closing your account. Cool-off periods of 24 hours, 72 hours, 1 week, or 1 month are available. During a cool-off, you cannot log in, place bets, or make deposits. Your balance is preserved for when you return.

Self-Exclusion

If you need a longer break, self-exclusion lets you block access to your Scarabph account for a fixed period of 6 months, 1 year, 2 years, or 5 years. Requests are processed within 24 hours. Self-exclusion periods cannot be shortened once activated — this is intentional.

Permanent Account Closure

If you decide you no longer want to use Scarabph at all, you can request permanent account closure with no option to reopen. Any remaining balance will be returned to your verified withdrawal method. Contact support at support@scarabph.app to initiate this process.

To activate any of the tools above, go to Account Settings > Responsible Gaming when logged in, or contact our 24/7 support team at support@scarabph.app. All responsible gaming requests are handled by priority — typical response time is under 2 hours.

Know the Signs

Warning Signs That Gaming May Have Become a Problem

Most players enjoy Scarabph without any issues. But gambling can become problematic for some people — and the earlier you recognise the signs, the easier it is to address. These are the most common indicators that gaming has shifted from entertainment into something more concerning.

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Recognising warning signs early makes a real difference — Scarabph supports you at every step.

1

Gambling With Money Meant for Something Else

Using money set aside for rent, bills, groceries, or family needs to fund gaming activity is one of the clearest signs that gambling has become a problem. Your gaming budget should always come from discretionary income — money left over after all essentials are covered.

2

Chasing Losses

Continuing to place bets in an attempt to win back money you've already lost is called "chasing." It's one of the most damaging patterns in problem gambling because it often leads to larger and larger losses. If you catch yourself doing this, stop immediately and use the cool-off tool.

3

Hiding Your Gaming Activity From Family

If you feel the need to hide how much time or money you're spending on gaming from your asawa, magulang, or close friends, that discomfort is usually a signal worth paying attention to. Healthy gaming is something you can be open about.

4

Feeling Restless or Irritable When Not Playing

If you find yourself feeling anxious, bored, or irritable when you're not gaming, or if you think about gambling frequently during your normal daily routine, these may be signs of dependency rather than recreational play.

5

Borrowing Money to Gamble

Taking out loans, borrowing from friends or family, or using credit cards specifically to fund gambling is a serious warning sign that needs immediate attention. If this has happened even once, please reach out to our support team or consider self-exclusion.

6

Spending More Time Than Intended

Sitting down for a quick game and looking up to find you've been playing for hours — and this happens regularly — is a pattern worth addressing. Use Scarabph's session time reminders to bring awareness back to how long you're spending on the platform.

7

Gambling to Escape Stress or Negative Emotions

Using gaming as a way to cope with problems, stress, anxiety, or depression is a risk factor for problem gambling. Gaming can provide temporary distraction, but it doesn't address the underlying issue and can make financial stress significantly worse over time.

Self-Assessment

Quick Self-Check: Is Your Gaming Still Healthy?

Tick any statements that apply to your gaming behaviour over the past 30 days. This is not a clinical assessment — it's a personal reflection tool to help you evaluate where you stand.

Responsible Gaming Self-Check

Select all the statements that are true for you in the past month:

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Scarabph's responsible gaming commitment goes beyond tools — it's part of how the whole platform is designed.

Our Pledge

What Scarabph Does on Our End to Protect Players

Player tools are only one side of responsible gaming. Here's what Scarabph does at the platform level — things you might not see directly, but that are always running in the background.

Behavioural Monitoring

Scarabph's systems flag accounts that show patterns associated with problem gambling — significantly increased session lengths, escalating deposit amounts, repeated late-night sessions, or rapid bet escalation. Flagged accounts may receive responsible gaming check-ins from our support team.

Strict Age Verification

Scarabph verifies the age of every player during the KYC process. Accounts belonging to minors are closed immediately, all associated data is deleted, and any balance is refunded. We take under-18 access seriously.

Exclusion List Compliance

Players who have self-excluded from Scarabph cannot create new accounts during the exclusion period. Our systems are designed to prevent re-registration using the same identity credentials while an exclusion is active.

No Predatory Marketing to At-Risk Players

Players who have set loss limits, activated cool-off periods, or have histories indicating at-risk behaviour are excluded from standard marketing communications at Scarabph. We do not send bonus offers designed to lure back players who are taking a break.

Healthy Habits

Tips for Keeping Your Gaming at Scarabph Fun and Sustainable

These aren't just generic talking points. These are practical habits that genuinely help players stay in a good place with their gaming over the long term.

Set a Budget Before You Start

Decide on your gaming budget for the week or month before you open the app — not after you've already started. Use Scarabph's deposit limit feature to make that budget a hard constraint, not just an intention.

Accept That Losses Are Part of Gaming

Every game and every bet has a house edge. There will be sessions where you lose. Accept it as the cost of entertainment — the same way you'd accept paying for a movie or a meal out — and never chase what you've lost.

Don't Make Gaming an Everyday Habit

Playing every single day increases the risk of it becoming compulsive. Keep gaming as something you do occasionally for fun, not a daily routine. If you find yourself logging in out of habit rather than genuine interest, that's a signal.

Play for Fun, Not for Income

Scarabph is an entertainment platform. No gaming strategy or system guarantees consistent wins. If you're playing with the expectation of generating regular income, reconsider your approach — and consider using the deposit limit tool while you do.

Keep Gaming Separate From Family Finances

Always keep your gaming budget completely separate from household money — rent, bills, grocery money, tuition. A good rule of thumb: if losing your gaming budget for the month would cause a real problem at home, the budget is too high.

Take Regular Breaks

Even when you're having fun, step away regularly. Use Scarabph's session reminders to prompt yourself. Go for a walk, check in with family, do something else. Gaming is better when it's one part of a balanced day, not the whole thing.

Common Questions

Responsible Gaming Questions Answered

Log in to your Scarabph account and go to Account Settings > Responsible Gaming > Deposit Limits. Choose daily, weekly, or monthly and enter your preferred amount. Reductions apply immediately. Increases require a 48-hour waiting period to take effect, giving you time to reconsider.

Self-exclusion requests are processed within 24 hours of submission. In most cases, they take effect much sooner. To request self-exclusion, email support@scarabph.app with the subject line "Self-Exclusion Request" and include your account email and preferred exclusion period. During the exclusion, you will not be able to log in, deposit, or place bets.

No. Self-exclusion periods at Scarabph are firm and cannot be shortened once activated. This is intentional — the point of self-exclusion is to remove access during a period when you've decided you need the distance. If your exclusion period ends and you want to return to the platform, there is a mandatory 7-day reflection period before account reactivation can proceed.

Your balance is preserved during a cool-off period and can be accessed when the cool-off ends. For self-exclusion, your balance is held securely for the duration of the exclusion and returned to you via your registered withdrawal method when the exclusion period ends. Any active bonus funds are forfeited at the time of self-exclusion, as per our Terms and Conditions.

Concern from a family member is taken seriously at Scarabph. If you believe someone in your household has a problem with gambling, the best first step is to talk to them directly and encouragingly — not accusatorially. You can also contact us at support@scarabph.app to discuss the situation confidentially. We can guide you on what steps are available and what support resources exist in the Philippines.

Yes. Scarabph's responsible gaming monitoring system flags accounts that show patterns associated with at-risk behaviour — such as rapid escalation in bet sizes, very long sessions, or significant loss followed by repeated attempts to continue. Flagged accounts may receive a check-in message from our support team. We won't be intrusive, but we will reach out if we're genuinely concerned about a player's wellbeing.
Get Help

Support Resources for Filipino Players

If you or someone you know needs help with problem gambling, these channels are available. Asking for help is never something to be ashamed of — it's the right move.

Scarabph Support

Our 24/7 support team is trained for responsible gaming conversations. Email support@scarabph.app or use the in-platform live chat — all enquiries are handled confidentially.

NCMH Crisis Hotline

The National Center for Mental Health (NCMH) in the Philippines operates a 24/7 crisis hotline at 1553. Mental health concerns linked to gambling or financial stress can be discussed here.

PAGCOR Helpline

The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming compliance in the Philippines and provides guidance on problem gambling resources available to Filipino players.

Talk to Someone You Trust

Sometimes the first and most important step is talking honestly to someone close to you — your asawa, a magulang, or a trusted kaibigan. You don't have to deal with this alone. The people who care about you want to help.

Play Responsibly at Scarabph — For the Long Run

Register for a free account and enjoy Live Casino, Sports Betting, Bingo, and more — with deposit limits, cool-off tools, and 24/7 support built in from day one. Gaming is more fun when it's sustainable.

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